Buyer help
Frequently Asked Questions
Answers about digital delivery, editable files, payments, refunds, licensing, and support.
What does Tech Crafts sell?
Tech Crafts sells downloadable digital resources such as Word templates, Excel templates, PDF guides, business documents, HR/admin forms, checklists, e-books, and bundles.
Are products digital only?
Yes. Products are digital downloads only. No physical item will be shipped.
When will I receive my download?
Download access is provided after successful payment confirmation and may appear on the thank-you page, order email, and My Account where available.
What if my email does not arrive?
Check spam or promotions folders first. If it is missing, contact support with your order number, product name, and checkout email.
Can I re-download files?
Downloads may have limits and expiry dates to protect files. Contact support if a valid purchase needs download help.
Are files editable?
Products marked Word, Excel, DOCX, XLSX, or Bundle usually include editable files. PDF-only products are not editable unless the product page states otherwise.
Which software do I need?
DOCX files require Microsoft Word or compatible software. XLSX files require Microsoft Excel or compatible spreadsheet software. PDFs require a PDF reader.
Can I use templates for my business or clients?
You may use purchased products for personal or internal business work. Client use should be limited to preparing work for that client, not transferring the original template for resale or reuse.
Can I resell or redistribute files?
No. Resale, redistribution, republication, public sharing, and uploading to marketplaces are not allowed.
What if payment fails?
Downloads are not released until payment is successfully confirmed. You can retry checkout or contact support if you are unsure about the payment status.
What is the refund policy?
Refunds are limited for digital products after download access is provided. File defects or materially incorrect descriptions can be reviewed under the Refund Policy.
Can I request a custom template?
Yes. Contact support with the document purpose, preferred format, required sections, and deadline.
